Best Buy Trap

Best Buy is no doubt a well known market for electronic goods. But employees sometimes tend to cheat on customers.

This is what happened to me today at a Best Buy in Las Vegas. I was there to buy a laptop with i5 processor for my friend. Having compared different brands of laptop I finally decided to go for i5 Dell Inspiron. Among the various brands like Sony, Lenovo, Dell, Hp I liked Dell because Hp and Sony were expensive where as Lenovo has heating problems. I have been using i7 Lenovo for about a year. It gets so hot that I soon ended up buying a cooling pad. Even with cooling pad sometimes it gets so hot that it shuts down automatically without any warnings. Also the battery backup is very poor. My Lenovo is now a kind of Desktop.

A guy in the uniform approached me asking if I needed any assistance. I showed him the laptop and said that I wanted to buy it. He took the model number from the display and said that he would check if he still has the model with him. Few minutes later he appeared again and said that he has the model without restore CD but it would cost extra $100 to pay the geek team for the CD. Or it would take 3 days to reach there he said. I said I don't need the CD. He went back to check if it is available in any other stores near by.

By then I had already searched the availability of the laptop in the same store. It was there. I knew he was lying. I then looked up at Frys. It was there too and a dollar cheaper. "You will have to go to LakeMead store" he said as he came back. It was a store very far. He added "if you give $50, the geek team will make the restore cd. You don't need $100 too."

There I questioned him that the website shows that the product is available at the same store how come he say that its not available. He noticed that I had searched the webpage. He knew it I wouldn't buy his story. With a smile he said " I will double check if its available here." Within a minute he came back with the laptop and a free Antivirus cd. "I found it" he said but we knew he just wanted to make a deal for the geek team so that he would get part of the deal.

These things aren't new if you have been shopping at BestBuy. Don't fall into these BestBuy traps. Just browse the site and confirm what they are saying is true.